FAQs

GENERAL

Do you offer credit or buy now Pay later?

Yes, we offer 4 installment payments with Paypal Credit.

What is the maximum weight for your electric Scooters?

Most of our scooters have a maximum rider weight of 100kg. 

What should I do if I have a problem with my bike/scooter?

Please email us at support@e-ryde.co.uk with your order number and a brief explanation of the fault and we will get back to you within 48hrs.

How old do you need to be to ride an adult electric scooter?

We recommend all riders are at least 16 years of age before riding an electric scooter/bike.

Is it legal to use an electric scooter in the UK or Ireland?

Currently it is illegal to use an electric scooter on the public highway within the UK & Ireland, including cycle paths and pavements. 

Can you use an electric scooter in the rain?

Electric scooters are not designed to be used in the rain. If you do choose to use an e-scooter in wet conditions, you run the risk of water damage – which could void your manufacturer warranty if something goes wrong with your e-scooter at a later date. 

Is this a legitimate company?

Rest assured, we are a real, UK business. All our stock is held in the UK by our manufactures and ready to be sent out when you place an order.

For your information, our registered business details are: OPULENT ACCESSORIES LIMITED 11711480 - Incorporated on 4 December 2018

Please note: e-Ryde is the trading name for Opulent Accessories Limited

Where do we deliver to at the moment?

We currently deliver to United Kingdom and Ireland. Unfortunately we cannot deliver scooters overseas. 

WISPER

What are electric bikes?

Put simply an e-bike is an electric bicycle that is electrically assisted via a motor that provides power to help push the bike along. You still have to pedal, however when the e-bike senses you are pedalling the motor provides you with plenty of additional assistance.

Who should buy an electric bike?

E-bikes can be ridden and enjoyed by any-one aged fourteen and over! Customers come from all walks of life and have wildly differing motivations for purchasing an electric bike. Whether you want to ditch the car because you’re fed up with being stuck in traffic, want a greener form of transport, or to be able to cycle longer distances and enjoy your surroundings then Wisper’s electric bikes can definitely meet your needs and many more.

Why we only use rear rack batteries on our city and trekking bikes

All our city and trekking e-bikes have all been upgraded from the old fashioned “Seat Post Batteries” to the latest “Rear Rack Batteries” as specified by all the larger manufacturers. The “Seat Post Battery” was perfect several years ago when a large volume was needed to carry enough of the older, heavier, more inefficient cells to power an e-bike.

The three main problems with seat post batteries are:

1. They substantially extend the wheelbase of the electric bike making storage more difficult on bike racks and in motorhomes etc.

2. The extra-long wheelbase makes the e-bike less nimble and more difficult to control.

3. The connectors are very near to the ground and can be shorted out in the wet cutting power to your ebike.

With modern, lightweight, high efficient battery cells we are able to reduce the weight and increase the power available in a battery. Our latest battery choice is 700Wh (20Ah). The weight placed on the rack over the rear bike wheel enhances rear wheel grip and bike control. Our racks have been designed to safely and securely carry your battery and still have the facility to add bicycle panniers, completely hiding the e-bike battery.

About the Wisper electric bike technology

Batteries: Wisper electric bikes come with the choice of three batteries that fit all City and Trekking models without the need for any changes or adjustments to the bikes or batteries. Both battery options are provided with a two-year warranty. Our batteries are stowed in a specially developed rear rack shortening the wheelbase, resulting in a safer, more nimble ride and raising the battery away from road spray. A short wheelbase on the electric bicycle ensures improved safety and control, especially at speed.

Battery Option 1: Standard 375Wh lithium battery has a range of up to 50 miles and takes 2.5 – 5 hours to charge.

Battery Option 2: Long range 575Wh lithium battery has a range of up to 75 miles and takes 2 – 4 hours to charge.

Battery Option 3: Mega range 700Wh cutting edge LG battery with deep sleep mode, has a range of up to 90 miles and takes 2.5 – 5 hours to charge.

Controller: The controllers found on Wisper electric bikes run on our own patented software. We have developed the software to offer the most natural of bike riding experiences. When combined with the Wisper cadence and torque sensors we are able to produce the smoothest, most responsive e-bikes on the market – regardless of cost.

Motor: Both the Wisper SE electric bikes range and the Wisper Torque electric bikes range are driven by the latest brushless motors made by one of the largest e-bike motor manufacturers in the world. The Wisper Torque’s ultra-high torque brushless motor is extremely compact and very powerful. When used in conjunction with Wisper’s unique software the Wisper Torque’s motor is virtually silent.

THE-URBAN/EGRET 

My scooter does not charge

If your scooter is not loading, please try the following in the order given below: 

  • First plug the charger into the socket and then connect it to the scooter. 
  • The LED on the charger switches from green to red to signal that the charging process is in progress. In rare cases, it may take up to 60 minutes for this to happen (which indicates that the battery is drained or has entered the backup mode). 

If, contrary to expectations, the scooter does not load despite everything, we ask you to  contact us

WESTHILL

How do I work the bike?

  • Turn the control panel on.
  • Select the level of assistance you require. We recommend you start on the low setting and build up speed slowly. Level 0 will not use pedal assist.
  • Start pedalling and after a couple of seconds the motor will kick in to add to the power from your legs.

How do I stop?

There are both front and rear brakes which will slow the bike down. When either the brakes are pressed or the pedals stop turning the electric motor will automatically stop allowing you to come to a halt.

How fast does it go?

All electric bikes for road use in the UK are limited to 15.5mph or 25kph. If you go any faster the motor will simply cut out, it will not automatically brake or slow you down. You can go faster by pedalling or by going downhill, just make sure you are always fully in control and keep your hands on the brakes.

How far can it go?

Depending on the model, the battery’s range per charge reaches between 30-100 miles. Distance is dependent on many conditions (which you can see below). The battery will last for longer the more effort you put into pedalling and by having a low level of assistance. Maximum travel distance on a fully charged battery is measured at a condition of 20°C, no wind, flat road, total bike weight 75kg, and 25km/h speed. This will vary according to load, road conditions, wind direction, temperature, braking and restarts, tyre pressure and prompt battery charging. To obtain the maximum travel distance, we suggest you check all factors within your control, including overloading, driving style, tyre pressure and timely battery charging.

Does pedalling charge the battery?

No, although pedalling harder will extend the distance the battery will last for.

Do I need a licence / road tax / MOT?

You do not need any of these things for an electric bike. They are treated the same as a normal push bike, which is why they are such an ideal alternative to using a car/motorbike.

Are Westhill Bikes road legal?

Yes, they are. The main criteria for electric bikes are that they are not over 250 watt and that their speed is limited to 15.5mph (25kph). They must also have sensors which cut off the power when the brakes are applied and comply to normal cycling legislations.

How much maintenance will an electric bike need?

The maintenance of an electric bike is very similar to a regular bike including:

  • Keeping the tyres at the correct pressure
  • Checking brakes regularly for wear and tear
  • Keep the chain lightly oiled
  • Keep the gears lubricated and ensure they are free of dirt

It is important to keep the bike running smoothly as anything which slows the bike down (such as deflated tyres or dirt in the gears) will put added pressure on the battery, meaning you will need to charge it more often and won’t go as far on a single charge.

Remember that electric components don’t like water so make sure you don’t use a pressure washer on the bike, don’t submerse the bike in water, and take a little time to dry the bike after a wet ride or wash. Store it in a clean, dry area.

Do I need to insure my bike?

You do not need insurance to ride your bike anywhere. However you may want to make sure it is covered against theft. Check with your home insurance provider to see if it would cover the cost of your bike, you may need separate insurances.

Can I use it as a normal bike?

Yes you can. Just turn the assistance off and it becomes just a normal bike. This is ideal for if you want to commute on a bike but don’t want to arrive at work hot, sweaty and tired. You can glide to work and then build up a good sweat on the way home.

Is it noisy?

The motor on an electric bike is virtually silent so the bike will make about as much noise as a regular bike would.